Outersports.com Customer Service

Please select a topic that addresses your question:

• Contact Us
• Free Shipping
• $15 Coupon On Orders Over $50
• Shipping & Delivery Methods
• Privacy & Security
• Returns, Refunds & Replacements
• Ordering
• Payment, Pricing & Promotions
• Updating Account Information
• Terms of Service

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Contact Us

Please contact us if you have any questions prior to or after placing your order. We are glad to help you!

• Contact Information

Free Shipping

Free Shipping is available on all orders in the United States over $50. The order will ship via Standard Shipping.

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$15 Coupon On Orders Over $50

For orders over $50 placed between November 23, 2015 and midnight November 30, 2015, the customer will receive a $15 coupon for their next order. Coupon cannot be used on more than one transaction. Available in the US only. Coupon is good until December 14, 2015.

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Shipping & Delivery Methods

We do not process orders on the weekend. Please note that all or part of your order may be shipped from the manufacturer and may require an additional 3 days processing time. Orders placed using an expedited shipping option (Next Day or Second Day Shipping) will be contacted if the order will not ship out right away.

Domestic Shipping (USA) Outersports.com offers Federal Express and FedEx SmartPost on all US orders.

Standard Shipping is provided in partnership with Federal Express (FedEx) and United States Postal Service (USPS). The service is called SmartPost. Please allow 4-10 business days for delivery within the 48 contiguous states.

The Standard Shipping program works as follows: FedEx picks up your package from our warehouse, processes (sorts) and transports your package to USPS. Then, USPS accepts your package and makes the final delivery to your mailing address.

International Shipping Now Available!

Outersports.com has partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address for FREE. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address (it's FREE!).
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

Calculating Your Order Cost in a Foreign Currency

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:

XE.com - Foreign Exchange Rate Calculator

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Privacy & Security

Please review our Privacy Policy to understand how we use customer information

To protect your security, all transactions submitted through our website are encrypted with 128 bit SSL security.

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Returns & Replacements

Except for the brands listed below, Outersports.com will provide a free exchange or full refund for up to 60 days after the date of purchase (orders placed during November can receive refunds/exchanges for 60 days or January 15th of the following year, whichever is later). Buyer is responsible for return shipping.

If the item is in original condition when it is returned it will be promptly refunded in full. Any items that are returned damaged, opened, tags removed, or not in original condition may receive only a partial refund up to, but not always, 50% of the purchase.

The following brands can only be returned in the event of a manufacturer defect, and otherwise cannot be returned for exchange or refund: Nike, Sport-Tek, Port Authority, Red House, Jerzees, Port & Company, and Gildan.

How to Return an Item for Exchange or Refund

If the item(s) you are returning meets the above criteria, please contact us first to receive your return authorization and return instructions.  When you contact us, please provide:

1. Your name & order number or order date (so we can look up your order)
2. The specific item(s) you would like to return (including quantities)
3. Why you want to return the item(s)
4. Whether you want an exchange or refund
5. The address from which you will be returning the product

We will respond to your request by email and will provide you with return instructions.

Happy Shopping :)

Clearance Items

We do not accept returns on clearance items unless the item is defective. If you receive a defective product, you must notify us within ten (10) days of receiving the product to be eligible for a return. All merchandise sold at a 30% or greater discount is considered a clearance sale.

Shipping Refunds

In connection with a refund, we will also refund your original shipping charge if you used the Standard Shipping method.

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Payment, Pricing & Promotions

We accept the following payment methods: Visa, MasterCard, Discover, American Express, and PayPal. If you'd like to pay with check, please contact us ahead of time to make arrangements to place your order.

Prices are subject to change at any time without notice. Unless you are given an official quote in writing, you must place your order to lock in pricing.

Discount Coupons are occasionally offered to customers for various reasons including, but not limited to: store credits for returned items, Outersports.com promotions, etc. When a discount coupon is offered, the terms of its use is explained in the offer. We do not offer any general discount coupons so please do not contact us to request a discount coupon.

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Updating Account Information

If you created an account when you placed your order, your account information can be updated by you online at any time.  Simply login here to your secure customer account center and update your account information.

If you recently placed an order and need to update your shipping/delivery address, please contact us immediately so we can try to reroute your package prior to delivery.

You can create a customer account at any time by going to the registration page.

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Terms of Service

By using this website, you agree to the Outersports.com Terms of Service.